At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
About the role...
As a Customer Support Engineer at Dstny, you will play a critical role in delivering high‑quality, customer‑focused technical support across our UCaaS and SaaS portfolio. Supporting Service Providers and enterprise customers, you will be responsible for diagnosing, triaging, and resolving service‑impacting issues while ensuring a consistently positive customer experience.
Working closely with Support, Engineering, Operations, and Customer Success teams, you will act as a vital link between customers and internal technical teams. This role is ideal for someone who enjoys problem‑solving in a fast‑paced telecom environment and takes pride in helping customers keep their services running smoothly.
Based in the Porto, you will be part of a collaborative, international support organization within one of Europe’s fastest‑growing cloud communications companies.
We are looking for an experienced Customer Support Engineer who brings strong technical expertise, a customer‑first mindset, and the ability to work effectively under pressure.
In this role, you will:
Provide end‑to‑end technical support for UCaaS and SaaS platforms
Triage, diagnose, and resolve complex telecom and service issues within SLA
Manage customer cases through to resolution using structured support processes
Escalate issues to L3/L4 Engineering when required, ensuring clear documentation and handover
Communicate confidently with Service Providers, partners, and internal teams regarding incident status and resolution progress
Contribute to continuous improvement through knowledge sharing and process optimisation
What we’re looking for in you
You are a technically strong, customer‑focused support professional with a passion for telecom technologies and service excellence. You bring:
3+ years’ experience in a technical support role within Telecom, UCaaS, VoIP, or SaaS
Strong understanding of telecom protocols such as SIP, RTP, and VoIP
Proven experience troubleshooting across multi‑product, cloud‑based environments
Hands‑on experience with case management and diagnostic tools (e.g. Jira, Wireshark, monitoring platforms)
The ability to work calmly and methodically in high‑pressure, customer‑facing situations
Excellent written and spoken English
A proactive, collaborative mindset with strong documentation and communication skills
Nice to have (but not essential):
Exposure to Service Provider environments
Experience supporting third‑party integrations
Additional European language skills (e.g. German, French, Spanish, Dutch)
At Dstny, we believe great people do their best work when they feel supported, challenged, and connected. In return for your expertise, we offer:
The opportunity to work with a highly skilled, collaborative team of engineers
Exposure to cutting‑edge UCaaS and cloud communication technologies
A flexible and innovative working environment
Competitive salary and benefits aligned with market best practice
Ongoing learning and development opportunities
The chance to grow your career within a fast‑growing, international technology company