Operations Manager

As our platforms scale and our product portfolio expands, we are looking for an experienced Operations Manager to lead our operational excellence and ensure world-class service reliability, performance, and customer experience.

What we expect from you...

Your role

As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.

This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities

• Own the availability, performance, and reliability of all production services

• Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health

• Lead incident management processes, including escalation, coordination, and root cause analysis

• Drive a culture of continuous improvement, ensuring issues are resolved permanently

• Improve and scale deployment, release, and change management processes

• Establish and maintain operational standards, runbooks, and documentation

• Drive automation and standardisation to improve efficiency and reduce manual effort

• Ensure security, access controls, and compliance readiness

• Collaborate with Engineering, Product, and Security teams to align operational priorities

• Be part of the on-call rota for operational issues

• Manage and optimise a 24/7 on-call model to ensure resilience and accountability

Leadership & team responsibilities

• Build, lead, and develop a high-performing team of Operations Engineers

• Be accountable for the On Call rota of the whole Operations team

• Set clear priorities, expectations, and performance standards

• Coach and mentor team members on incident management and operational best practices

• Foster a culture of ownership, accountability, and continuous improvement

• Encourage knowledge sharing and cross-team collaboration

What you bring

Core experience

• Proven experience leading Operations, SRE, or platform engineering teams

• Strong track record managing cloud-native production environments

• Deep understanding of incident management, monitoring, and service reliability

• Experience driving operational improvements, automation, and efficiency gains

• Strong stakeholder management and cross-functional collaboration skills

Technical expertise

• Strong knowledge of cloud platforms (AWS and/or Azure)

• Experience with Kubernetes and containerised environments

• Familiarity with DevOps practices, CI/CD pipelines, and automation tooling

• Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)

• Understanding of security principles and compliance frameworks

Leadership profile

• Structured and data-driven decision-making approach

• Strong communication and stakeholder influencing skills

• Calm, pragmatic, and decisive under pressure

• Strategic mindset with focus on scalability and long-term improvements

• High ownership mindset with a bias for action

Nice to have

• Experience operating large-scale SaaS platforms

• Background in telecoms or real-time communications

• Experience working in regulated environments (e.g. ISO27001, GDPR)

• Exposure to infrastructure as code (e.g. Terraform)

• Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)

What we offer you...

A leadership role in a fast-growing European technology company

Ownership of mission-critical platforms at scale

A collaborative and international working environment

Competitive salary and benefits