Pre-Sales Engineer

Hi, I'm Rita Dias , your Recruiter and we are excited to learn more about you and your unique background. 

Pre-Sales Engineering sits between what a service provider needs and what the Dstny solutions can do. You work out whether those two things meet, then you prove it. Sometimes that proof is an architecture diagram, sometimes a three-week proof of concept, sometimes a room full of carrier architects trying to find the hole in your design. 

Dstny sells through multiple service providers across multiple markets. They are our customers and our route to market at once, so they are not buying a platform to use. They are buying solutions to productise and sell under their own brand. Hands on and customer facing, in roughly equal measure are features of this role. 

Pre-Sales & Solution Architecture 

• Lead the technical engagement with service providers through the pre-sales lifecycle, from discovery through to contract signature. 

• Design service architectures covering the Dstny portfolio, including the technology and the associated professional services and managed services. 

• Translate business, operational and regulatory requirements into solution designs, service descriptions and high-level technical architectures. 

• Build and deliver product demonstrations across the portfolio, shaped around what that audience cares about rather than run from a script. 

• Scope, run and document proofs of concept against success criteria agreed in writing with the customer before anything starts. 

• Stay competent across the whole portfolio as it changes. The products sit at different stages of maturity, and some of what you will position next year does not exist yet. Nobody here specialises in one product forever. 

Customer Engagement & Discovery 

• Facilitate technical workshops and discovery sessions with stakeholders across engineering, product, operations, security and commercial. 

• Advise on service design, platform integration, migration strategy and service evolution. 

• Act as a trusted technical advisor, representing Dstny as a credible partner for carrier grade services. 

What trusted advisor means here: You will sometimes tell a service provider that what they are asking for is a bad idea, or that there is a better route to the outcome they want. That honesty is what makes the rest of your advice worth listening to, and we would rather have the difficult conversation early than find the problem during delivery. 

Commercial & Bid Support 

• Own the technical response to RFPs, RFIs and tenders, including architecture diagrams, service definitions and non-functional requirements. 

• Defend the solution afterwards, through clarification rounds, supplier days and bid defence sessions where the questioning is meant to be uncomfortable. 

• Keep the technical solution commercially viable against pricing, margin and delivery constraints. 

• Identify risks, assumptions and dependencies, and set out what you would do about each one. 

• Work with Commercial and Legal on contract schedules covering technical obligations. 

Internal Collaboration 

• Cross pollinate skills and knowledge across the group. Share what you learn with the team, mentor colleagues, and pull from what others have already solved rather than starting from scratch. 

• Influence Product Management roadmap priorities based on what service providers are actually asking for. 

• Contribute reusable architectures, standard offerings and collateral, produced so a service provider can white-label them. 

• Use AI tooling to automate repetitive work and scale what the team covers, improving how everyone uses it rather than only your own workflow. 

• Provide clear handover documentation and architectural guidance to delivery and operations. 

Governance & Quality 

• Ensure all proposed solutions align with Dstny architectural standards, security policies and operational models. 

• Maintain a strong understanding of regulatory, compliance and data sovereignty requirements relevant to Tier-1 CSPs. 

• Verify anything AI assisted before it reaches a customer. Every technical claim carries a named human who checked it. 

We are looking for candidates who have… 

Experience & Technical Capability 

• Three or more years in pre-sales, solution architecture, service architecture or a comparable customer facing technical role. 

• Strong experience in telecoms, UCaaS or cloud communications, with Tier-1 or large Tier-2 service providers in complex, multi-stakeholder environments. 

• Deep understanding of carrier grade platforms: high availability, resilience, scalability and performance. 

• Knowledge of UCaaS, SIP, voice networks, contact centre platforms, APIs, CPaaS, and OSS/BSS integration. 

• Familiarity with cloud and virtualised environments, whether public, private or hybrid. 

• A track record of delivering demonstrations and running proofs of concept that hold up under scrutiny. 

• Comfort with AI tooling, and enough curiosity about AI in communications to hold your own with a sceptical architect. You do not need to have shipped a model. You do need opinions. 

Commercial & Communication Skills 

• Ability to articulate complex technical concepts to technical and non-technical audiences, with a clear business focus. 

• Strong written skills, particularly in RFP responses, and solution architecture documentation. 

• Commercial awareness: cost drivers, margin impact and how a service provider monetises what we sell. 

Personal Attributes 

• Consultative and credible, with the gravitas to engage senior technical and business stakeholders. 

• Structured and analytical, and willing to say when you do not know something yet. 

• Comfortable in ambiguous environments. Agile in the genuine sense: priorities move in a small team covering a lot of ground efficiently. 

• An eager learner. AI in communications is roughly where cloud was in 2012 and no certification is keeping pace. 

• Collaborative across sales, product and engineering, with a habit of sharing what you know. Working independently is required, but working in isolation is not an option. 

Desirable Experience 

• Experience supporting large-scale UCaaS or voice transformations for CSPs. 

• Understanding of ITIL-aligned service management and operational models. 

• Exposure to security, compliance and regulatory frameworks relevant to telecoms (e.g. GDPR, lawful intercept, resilience standards). 

What we offer you...

• Work with a talented and passionate teams of like minded professionals. 

• Gain exposure to cutting-edge technologies in cloud communications. 

• Be part of an internationally diverse company with a strong culture. 

• 25 vacation days plus your birthday

• Health insurance and life insurance

• Meal allowance of €10.46/day

• Home office allowance

• Hybrid working: 2 days per week in the office