At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
About the role...
Dstny is a dynamic and innovative company specializing in managed services, with a strong focus on UCaaS (Unified Communications as a Service). Our UCaaS portfolio includes a comprehensive cloud IPBX, an advanced CRM connector, seamless Microsoft Teams integration, and a unique mobile and fixed phone convergence solution.
Our Technical Product Management team plays a central role in designing technical architectures, producing documentation, ensuring level 3 support, maintaining and enhancing platforms, and bringing DEV OPS expertise across the organisation by identifying automation opportunities and improving efficiency.
We are looking for a UCaaS Engineer with a solid background in unified communications and collaboration solutions. You will take a key role in managing and evolving our in-house UCaaS platforms and will be developed step by step into a Technical Product Manager role.
This role combines deep technical ownership with documentation, support, platform evolution, and close collaboration with product and business stakeholders.
What’s in it for you
Work on cutting-edge UCaaS solutions used across multiple markets
Be part of a high-impact technical product team
Grow into a Technical Product Manager role with increased strategic responsibility
Combine architecture, hands-on engineering, and product thinking
Influence platform evolution, automation, and operational excellence
What you will do
Technical Architecture & Integration
Design and implement scalable and reliable architectures for UCaaS solutions
Work on cloud IPBX, CRM connector, MS Teams integration, and mobile/fixed convergence
Collaborate with cross-functional teams to ensure seamless integration with other managed services
Technical Documentation & Procedures
Create and maintain high-quality technical documentation, design documents, and implementation guides
Provide clear documentation for delivery and support teams to enable efficient operations
Level 3 Support
Act as expert level 3 support for UCaaS solutions
Platform Maintenance & Enhancement
Maintain, monitor, update, and enhance UCaaS platforms
Ensure high availability, performance, and continuous improvement
DEV OPS & Cross-Department Support
Support other departments with DEV OPS expertise
Identify repetitive or time-consuming processes and define automation solutions
Contribute to tools and improvements that increase operational efficiency
Path to Technical Product Manager
Build strong insight into the product lifecycle and contribute to product strategy
Align technical solutions with business objectives and product roadmaps
Gradually take ownership of parts of the UCaaS portfolio as a Technical Product Manager
What we're looking for in you...
Strong experience with UCaaS, unified communications, or collaboration platforms
Proven skills in technical architecture and system integration
Excellent technical writing and documentation skills
Experience providing level 3 support in complex technical environments
Hands-on mindset with DEV OPS and automation awareness
Ability to communicate complex technical topics clearly and effectively
Motivation to grow into a Technical Product Manager role
At least bilingual English-French and/or Dutch
Minimum a Bachelor’s degree, ideally a Master’s degree, in Engineering, IT, Telecommunications, Computer Science, or a related field
What we can offer you...
A key role in a fast-growing European tech company
A collaborative, no-nonsense culture with room for initiative
A team of passionate colleagues who love what they do
A chance to make a real impact on Dstny’s growth journey
A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training)
A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget.
Electronic meal vouchers, health insurance.
Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)
Flex Income Plan: tailor extra advantages using your budget of your 13th month
Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers
Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians.
A great team of colleagues and wonderful customers.
A friendly atmosphere with regular fun team-building activities or company events.
Always fresh soup, fruit, and delicious coffee.
To be a part of the Dstny family: an ambitious, inclusive and people-centric organisation with strong values ‘ICORE’: Innovation, Commitment, Obsession (for CX), Respect, Empower..