At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
About the role
We are looking for a motivated Platform Support Engineer to join our L3 support organization and grow into a key technical contributor within our UCaaS and connectivity platforms. This role is ideal for someone early in their career who has a solid technical foundation and a strong willingness to learn. You will work closely with experienced L3 and L2 engineers, supporting daily operations, troubleshooting incidents, and gradually building expertise in modern communication and network technologies.
What You'll Do
Support & Troubleshooting
Act as 3rd line for incidents related to UCaaS and connectivity services
Assist in troubleshooting issues related to:
Cloud telephony (VoIP / SIP)
Microsoft Teams integrations
Connectivity (routing, switching, WiFi)
Network security (firewalls, access)
Escalate complex issues to senior engineers or group engineering with clear documentation and analysis
Follow incident management processes and contribute to timely resolution
Learning & Development
Build knowledge of platforms such as Cloud IPBX, CRM integrations, and SDWAN
Learn from Level 2 / Level 3 engineers through hands-on support and mentorship
Learn from group engineering teams to bring back skills needed for our local support environment
Actively develop troubleshooting skills and technical understanding
Documentation & Knowledge Sharing
Contribute to internal documentation (how-to guides, troubleshooting steps)
Keep tickets and incident reports clear and well-structured
Help improve the team knowledge base over time
Operational Support
Assist with routine operational tasks and monitoring
Support system checks and health monitoring
Identify recurring issues and flag them to senior engineers
What we're looking for
Core Skills & Mindset
1–3 years of experience or a relevant technical degree (networking, IT, telecom, etc.)
Understanding of:
Networking fundamentals (IP, DNS, routing basics)
VoIP or telephony concepts
Strong interest in cloud communication and connectivity technologies
Analytical mindset and eagerness to solve problems
Willingness to learn and grow in a fast-paced technical environment
Good communication skills and ability to explain issues clearly
Nice to Have
Exposure to Microsoft Teams, VoIP, or networking environments
Scripting or automation interest (e.g., PowerShell, Python)
Certifications like CCNA or ITIL (or willingness to pursue them)
Growth Path
This role is designed as a stepping stone toward more advanced engineering positions. With the right mindset and development, you will grow into:
A strong senior Level 3 support engineer or team leader
A specialist in UCaaS, networking, or platform operations
A contributor to automation and platform improvement initiatives
What Makes a Great Fit
Someone who:
Is curious and not afraid to ask questions
Enjoys troubleshooting and figuring things out
Takes ownership of learning and improving
Wants to build a long-term career in modern communication technologies
What you can expect
Our offer
Competitive salary, based on your experience
Permanent contract
Electric company car with charging card or a flexible mobility budget
Meal vouchers (€8/day) and hospitalization insurance
Seniority leave: up to 4 additional days of leave
Flex Income Plan: tailor your own benefits package using your 13th month budget (additional leave, technology, bicycle, and much more)
Benefits
A role with real responsibility in a growing company, with excellent opportunities for career development and training
Flexible working hours and the possibility to work from home up to 2 days per week
A brand-new modern office designed around the wishes of our Destinians
A friendly atmosphere with regular team-building activities and company events
Benefits@Work: enjoy exclusive discounts at hundreds of leading brands and retailers
Fresh soup, fruit, and great coffee every day
Convinced? Don't wait any longer and apply via the form below.